FAQs
Shipping
How does shipping work?
We use Australia Post for all domestic and international shipping. Orders are processed and shipped from our Sydney, Australia facility. Domestic orders typically arrive within 2-5 business days with tracking information provided.
Do you offer free shipping?
Domestic orders within Australia are shipped with a $10 flat rate for 2-5 days delivery. Free shipping is not available at this time. For international shipping, rates are calculated based on your order’s weight, size, and destination and will be shown at checkout.
When will my custom order ship?
Custom orders may take up to 4-8 weeks for production. You will receive a notification with tracking information once your order has shipped.
What should I do if I receive an incorrect or damaged item?
Please contact our customer service team immediately if you receive an incorrect or damaged item. We’ll work with you to resolve the issue and ensure you get the correct product.
info@staychic.au
What happens if my package is lost, stolen, or returned to sender?
Once your package has left our facility, we are not responsible for any lost or stolen items. If your package is returned to us, please contact customer service to arrange for reshipping. You are responsible for any shipping costs or customs fees associated with returned packages.
info@staychic.au
Returns
Can I return my item?
We accept returns within 14 days of purchase. To initiate a return, please contact us at info@staychic.au. The item must be unused, in its original packaging, and in the same condition you received it.
Are there any items that cannot be returned?
We currently do not accept returns on custom items or products that have been used, opened, or altered.
Do I have to pay for return shipping?
Yes, return shipping is the responsibility of the customer. We recommend using a trackable shipping service for returns to ensure it reaches us safely.
What if I received a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at info@staychic.au with photos of the damage, and we will arrange a replacement or refund.
How long will it take to process my return?
Once we receive the returned item, it can take 5-7 business days to process your return and issue a refund.
Products
What materials are your stickers made of?
Our stickers are made from high quality epoxy resins, that ensures they last long and maintain their vibrant appearance. They are designed to be easily applied and removed without leaving residue.
Are your stickers waterproof?
Yes, our stickers are waterproof and resistant to fading, making them perfect for use on a variety of surfaces like water bottles, laptops, phone cases, and more.
Can I use your stickers on my car?
Absolutely! Our stickers are durable and can be used on cars, provided the surface is clean and smooth. They are designed to withstand outdoor conditions like rain and sunlight.
Are your stickers removable?
Yes, all our stickers are removable without leaving any sticky residue behind. Just peel them off gently when you're ready for a change!
How long will the stickers last?
When applied to a smooth surface, our stickers can last up to 3-5 years, depending on conditions like exposure to sunlight or weather. Proper care will ensure they last even longer!